Please send us an email with any questions.
info@phpmc.com
Or call toll free 800-956-6195
Customer has 30 days from time their chair is received to return the massage chair for a full refund of the purchase price, less original delivery and return shipping costs. Returned massage chair must be accompanied by all original contents, including manual, or the customer will be charged 10% restocking fee in addition to the cost of replacing the missing items. Massage chairs not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department. Please call to obtain a Return Authorization Code and return shipping call tag. Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Customer must have the chair in transit back to manufacture on or before the 30th day. Any special services such as date certain shipping, inside delivery, lift gate, white glove delivery, or unpacking of merchandise is non refundable.
It is the customer's responsibility to thoroughly inspect the chair for any freight damage or manufacturer defects and report to Premier Health Products within 3 days. Chairs damaged in shipping will be exchanged for another new chair at no cost to the customer. Do not discard boxes for 30 days, until you have assembled, inspected and tested the massage chair.
This Limited Warranty shall be void if in the sole
discretion of MassageChairOutlet.com, the defect was caused by
accident, misuse and improper or unauthorized service, alteration
or tampering. In addition this Limited Warranty does not cover
upholstery or covering, damage or loss resulting from foreign
matter or electricity defective due to the above listed circumstances.
Limited warranty does not cover damage or loss resulting from commercial use, such as a hotel, office, or rental use of the product. These products are warranted for Ninety (90) days
The Limited Warranty does not include costs for service calls, including costs for in home service, or any shipping charges.
Upon receipt of your order, assuming approved payment, Premier Health Products massage chairs will ship out the next business day. Within 3 business days of placing your order, you will receive via email an invoice attachment which will include the freight company’s web site link shipper and tracking number. This tracking number may not be active in the fright company’s online tracking system for up to 3 days from the invoice date. You will be contacted within 7 business days of your order to schedule a delivery appointment. We will be unable to track your massage chair order until it has exceeded 7 business days. This applies for lower 48 continental U.S. orders only.
Standard Shipping Details
DHL
Chairs are delivered to the threshold of the customer's door. For residential deliveries, as long as the entry is on ground level, there are no additional charges. If stairs are involved a 2 man delivery is required and there will be an additional $100 charge.
White Glove Delivery Description (additional $225):
After we process your
order the shipping company will deliver your chair in approximately
7 to 14 business days. Prior to delivery, the shipping company
will contact you to schedule a deliver time, Monday- Friday between
8am to 6pm. The shipping company will give you a 3-4 hour
delivery window. When your massage chair is delivered it
will be unpacked and set up for you in any room of your home.
The delivery team is not trained on using the massage chair and
will not be able to train the customer how to use the chair, please
consult your user manual for instructions on operation of your
new massage chair. The packing material will be removed
from your location, but we advise that you keep all packing material
for 30 days.
Referral Program
When you own a massage chair, and see the positive effects it
has on your life, it’s only natural to want to share those
good feelings with friends and family. Our customers are our best
sales people, and that’s why Premier Health Products offers
a generous referral program for our existing customers. If you
have already purchased a Premier Health Products chair, and then
you recommend a Premier chair to a friend or relative, Premier
Health Products will send you a check for $100! Sound simple?
It is... Just make sure that the person you refer to us mentions
your name at the time of purchase, and after the thirty day trial
period, as long as he or she hasn’t returned the chair,
we’ll put your check in the mail!
Expedited Delivery Options
Expedited-Express Delivery Options
Expedited delivery 3-5 day service for the 2026 is an additional $125.00
Express 1-3 day service for the 2026 is an addition $325.00.
Shipping time begins the next business day after your order is placed if placed prior to 12:00 noon MST assuming your chair is in stock and all financial requirements are accepted. Please be aware that if you are located in one of our shipping company's (DHL Danzas) "beyond zones", an extra day will be added to your delivery time; i.e, Express delivery will take 2-4 business days, and Expedited delivery will take 4-6 business days. Refunds on express or expedited delivery cannot be given if the delay is, directly or indirectly, due to hazards, dangers, incident to a state of war, or the act of restraint of the Government, or to strikes, riots, civil commotions, or acts of God which include weather.
If you are in a beyond zone you will need to add 1 day in delivery time click here
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