Where can I try the Premier chairs?
What material is the chair covered with?
How does the warranty work?
How is the chair shipped?
How much does the chair weigh?
What is the difference between the PHP2026 and the PHP2027?
Can you hide the calf chambers?
Can the chair be used as a regular recliner?
Why does the PHP2022 only have a 3 year warranty?
How hard is the assembly of the chair?
How long does delivery take?
If I choose the standard delivery will I be notified?
I have heard Japanese imported chairs are better, is that true?
How do I return my chair if I am not satisfied with its performance?
Don't see your answer here? Please feel free to call us toll free at 1-877-848-1933
Q. Where can I try the Premier chairs?
A. Please call us toll free or fill out our custom massage chair questionnaire for information on where to try a premier chair
Q. What material is the chair covered with?
A. Premier chairs are covered with a tough, resilient and long lasting pvc in a faux leather finish. It is virtually maintenance free and will withstand the rigors of a frequently used massage chair much better than leather. All Premier chairs come with a back cover in the same upholstery material. Most top of the line chairs are equipped with a four roller massage system that provides a very deep shiatsu style of massage and will also include an advanced heating element. Normal leather cannot withstand the prolonged use of the rollers and heating element and will rapidly dry out and crack. The synthetic leather also has elasticity that will allow it to stretch with the deep massage motion of the rollers and return to its original shape. Premier's covering has been proven to be more durable, allowing it to maintain its look longer than normal leather, and is virtually maintenance free. This material does not need to be conditioned, treated or moisturized and can be cleaned with almost any product.
Q. How does the warranty work?
A. Premier chairs are covered by the best warranty in the industry. Depending on the chair model, parts and labor are covered for either 3 or 5 years, and shipping for 1 year. Most internet buyers find that if there is a problem with their chair, a few minutes on the phone with a Premier Tech Support agent will diagnose the problem and a replacement part (along with step-by-step instructions) is sent out same day. On receipt of the part, the Tech Support Agent will walk you through the repair or replacement process. Tech support documents are also available online at www.premierhealthproducts.com. In the rare event that a chair requires return to the Premier Health Products facility, shipping is covered for the first year of ownership a long as the owner has retained the packing materials.
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Q. How is the chair shipped?
A. The PHP model 2026 is shipped in two boxes, one containing the arms, and the other containing the chair itself. Attaching the arms is a simple procedure. Complete documentation and instructions are shipped in the chair box and are available online at www.premierhealthproducts.net. Model PHP 2022 is shipped in 3 boxes; one containing the arms, one the seat, or base of the chair, and the other containing the back. Again, assembly is quite simple, and complete instructions are available.
Q. How much does the chair weigh?
A. The PHP 2022 weighs 145lbs. assembled and the PHP 2026 weighs 165 lbs. The chairs are easily movable once assembled as both chairs have caster wheels on the rear legs.
Q. What is the difference between the PHP2026 and the PHP2027?
A. While both chairs are almost identical mechanically, the PHP 2027 is designed for and available exclusively through Relax The Back stores. It features a more contemporary upholstery design, along with a built-in air compressor that operates air massage in the back, the seat and the legs, and of course, the superior customer service you expect from a local retail store. The PHP 2026 features a more traditional upholstery / arm design, and features a manually controlled air function in the legs.
Q. Can you hide the calf chambers?
A. No. Due to the unique, patented design that provides true Shiatsu massage on the legs and feet, the chambers are in a fixed position. Some chairs that claim the leg chambers can be hidden do not actually provide true mechanical Shiatsu massage of the calves and feet.
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Q. Can the chair be used as a regular recliner?
A. Yes, the PHP 2026 and PHP 2027 operate like a traditional recliner, meaning the back and the leg massage can be operated independent of one another. On the PHP 2022, in order to achieve the innovative Zero-Gravity and Inversion positions, the back, seat, and leg massage operate in unison and is not considered a traditional recline.
Q. Why does the PHP2022 only have a 3 year warranty compared to the 5 year warranty on the other Premier models?
A. While the PHP 2022 does feature the innovative Zero-Gravity and Inversion positions, many consider it to be an entry-level chair. In order to keep the cost below $ 2,000, the warranty is limited to 3 years. This does not mean the chair will break or need service sooner that other PHP models. In fact, due to the fewer moving parts and electronics, the PHP 2022 has an excellent service record. Additionally, extended warranty coverage is available for the PHP 2022.
Q. How hard is the assembly of the chair?
A. Assembly for any of the PHP models is quite easy. Complete setup instructions are included with the chair and are also available on line at www.premierhealthproducts.net. No tools are required. Due to the weight of the chair, it is recommended that 2 able-bodied persons are available.
Q. How long does delivery take?
A. Standard shipping of all models is via DHL freight. Delivery is usually 3-5 business days, depending on the your location. White Glove premium delivery service is available at additional costs but can take several days longer in transit.
Q. If I choose the standard delivery will the delivery company notify me before they deliver?
A. When your chair is shipped, you will receive an email showing your shipment tracking numbers. Using these tracking numbers, you can call your local DHL terminal and request / specify local delivery instructions.
Q. I have heard Japanese imported chairs are better, is that true?
A. No. It is not the location where massage chairs are assembled that is important, it is the parts and components that the chair is made of that determine the quality of your chair. Premier chairs are designed and manufactured in Taiwan from the best parts and components specified by Premier worldwide.
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Q. How do I return my chair if I am not satisfied with its performance?
A. Premier has found that often when customers are dissatisfied it is because of a lack of understanding of what to expect from the chair or how to use it. Premier Customer Support Specialist will be happy to assist you in understanding how to use your chair for your personal needs. If you still find the chair unsatisfactory, Premier will arrange for a return and refund (less shipping expense) so long as arrangements are made, a call tag issued, and the chair is in transit, in the original packing materials, no later than 30 days from date of purchase. A refund will be issued upon conclusion of inspection to ensure the chair is in new condition, and has not been misused, abused or damaged. |
